Refund policy

At Yellow Drop, customer satisfaction matters to us. While we do not offer refunds, we do allow product exchanges under specific conditions outlined below.

Exchanges

We accept exchanges only under the following conditions:

The item is damaged or defective upon delivery. We would need the product opening video
You contact us within 48 hours of receiving your order.
The product is unused and in its original packaging.

To request an exchange, please email us at info@yellowdrop.ca with:

Your order number
A clear photo and of the damaged product along-with a package opening video.
A description of the issue

We will review your request and notify you of the next steps. If approved, we’ll arrange a replacement to be sent as soon as possible.

No Refunds

Please note that we do not offer refunds. All sales are final unless the item arrives damaged and qualifies for an exchange under our policy.

Non-Exchangeable Items

Exchanges are not allowed for:

Products damaged due to customer misuse
Requests made after the 48-hour window
Change of mind or wrong item ordered

Questions?

If you have any questions about our policy, feel free to contact us at:

Email: info@yellowdrop.ca